Ararat Rural City Council - COVID-19 (Coronavirus) arrangements

UPDATE ON THE COUNCIL FACILITIES FOLLOWING THE RECENT CORONAVIRUS RESTRICTIONS

 

Ararat Rural City Council thanks the community for its support as we continue to navigate through these uncertain times. We really appreciate your help in adhering to social distancing and other measures that have helped ensure our safety throughout this pandemic.

Read on to find out about how the new 'Stage 3' restrictions and Mask mandates have affected the way that the council is operating its facilities.  Please keep an eye on our social media accounts and the Council’s website www.ararat.vic.gov.au for updates around the ongoing changes.

As of Midnight August 5, the following council operated services will close to the public:

  • Ararat Fitness Centre
  • Ararat Gallery TAMA (closing from Midnight August 3)
  • Public playgrounds
  • Ararat Regional Library (Click & Collect will be available)

 

Council staff are working and ready to take your phone calls and answer your emails. To get in touch:

 

COVID-19 FINANCIAL HARDSHIP GUIDELINES AND APPLICATION FORM

To download a copy of Ararat Rural City Council's COVID-19 financial hardship guidelines and application form, please click here.

 

ARARAT COMMUNITY RELIEF CENTRE - CLICK HERE FOR MORE INFORMATION.

Ararat Rural City Council has established the Ararat Community Relief Centre to help residents if they have questions, concerns or needs during COVID-19 restrictions. The Centre is not a physical location to visit, but a telephone number you can call for help and advice. Our friendly staff will help put you in touch with people who can help.

 

CUSTOMER ENQUIRIES, QUESTIONS AND BILL PAYMENTS

Customer service at the 59 Vincent Street office will remain open through the new restrictions with limited staffing. Hours for visiting are from 8am - 5.15pm weekdays. A maximum of 5 people will be allowed into the reception area at any time to maintain social distancing.

Enquiries can also be made through email via council@ararat.vic.gov.au and telephone on 5355 0200 during office hours, Monday to Friday.

Payments such as pet registrations, rates and other Council fees can be made online through BPay or they can phone our staff on 5355 0200 to pay via credit card. Cheques will also be accepted by reception, or by placing the cheque with a copy of the bill in an envelope into the mailbox at the front doors of the office, at 59 Vincent Street, Ararat. Staff will mail out a receipt once payment is processed.

 

COVID-19 COMMUNITY UPDATE NEWSLETTERS

To download copies of the newsletter, click on the links below:

  • COVID-19 Community Update Newsletter 11 May 2020 - click here
  • COVID-19 Community Update Newsletter 22 April 2020 - click here
  • COVID-19 Community Update Newsletter 10 March 2020 - click here
CLOSED UNTIL FURTHER NOTICE

Ararat Fitness Centre
Ararat Gallery TAMA 
Public playgrounds
Ararat Regional Library
Gum San Chinese Heritage Centre
Ararat Town Hall
Ararat and Grampians Visitor Information Centre
Alexandra Oval Reserve including the Alexandra Oval Community Centre
Green Hill Lake Campgroun

MODIFIED SERVICES

Ararat Rural City Council office

The Council office is currently open from 8am-5.15pm on weekdays, there are some modifications to the way they operate:

  • A maximum of five people in the reception area at one time.
  • Social distancing requirements in place.
  • Hand sanitiser station and sneeze guards in place.
  • Not all Council officers will be available to speak to in person as many are still working from home. Please phone the office on 5355 0200 before coming in to make arrangements.

 

    Transfer stations

    Rural transfer stations will operate on reduced hours, opening on the days and times listed below:

    • Elmhurst - Sundays 1pm-4pm
    • Lake Bolac - Wednesdays 1-5pm; Sundays 1-5pm
    • Moyston - Sundays 2-5pm
    • Pomonal - Saturdays 1-4pm
    • Tatyoon - Saturdays 10am-12pm
    • Streatham - Sundays 10am-12pm
    • Willaura - Sundays 9am-1pm​​​​

    Ararat Transfer Station will operate on reduced hours:

    • Sundays and Mondays - closed
    • Tuesdays to Fridays - 10am-1pm
    • Saturdays - 12pm-5pm

    Meals on Wheels

    This service will continue but will be staffed by Council staff members instead of volunteers.

    Maternal and Child Health Service

    Maternal and Child Health Nurses will be limiting in-person appointments as much as possible but are still available over the phone. Please phone the service on 5355 0224. You can also download a State Government fact sheet by clicking here.

    Immunisation sessions to go ahead

    Ararat Rural City Council's Maternal Child Health Service is going ahead with its free monthly immunisation sessions but there will be some modification due to COVID-19 restrictions:

    • The session is by appointment only, please phone us on 5355 0224.
    • Only 1 child and 1 carer can attend the appointment.
    • Please do not attend if you or your child are unwell - staff will check your temperature when you enter the building.
    • The service also has the flu vaccine available for 6 months to under 5 years.
    • Appointments will be at the MCH Centre in the East Grampians Community Health Centre, Girdlestone Street, Ararat.

    Thanks you for your understanding. Stay Safe and well, everyone.

    If you have any concerns, please do not hesitate in contacting our Maternal and Child Health Nurses on 5255 0224.

     

    Community Care

    Staff will be in constant contact with clients to ensure their health, wellbeing and safety are maintained

     

    UNAFFECTED SERVICES

    Kerbside waste collections have amended hours so that staff are able to maintain effective social distancing.

    VICTORIAN GOVERNMENT DIRECTIVES

    The Deputy Chief Health Officer (Communicable Diseases) has gazetted the directions outlined below under their powers in the Public Health and Wellbeing Act 2008. All Victorian councils are required by law to comply with both of these directives.

    The Mass Gathering Direction includes the space requirement of one person per four square metres of floor space. Paragraph 9 provides clear definitions of mass gatherings and the current exclusions to the Direction. The Non-essential Business Closure Direction is designed to limit the spread of the coronavirus (COVID-19) virus.

    Directions from Deputy Chief Health Officer (Communicable Disease) – Non-essential Business Closure Direction - to download this directive, click here.

    Directions from Deputy Chief Health Officer (Communicable Disease) - Mass Gatherings Directions - to download this directive, click here.

    LOCAL EVENTS AND FESTIVALS

    Due to the Federal Government ruling that bans public gatherings, events and festivals, local event organisers will need to postpone anything planned in the coming six months. If you would like to discuss your events, please phone Council's Community and Event Coordinator Robyn Hemley on 0427 051 562.

    BUSINESS SUPPORT

    Council's Economic Development team is dedicated to working closely with businesses to cushion the blow in these difficult times and assist businesses to navigate the options available to them.  #Stongertogether 

    For information links to access advice regarding funding and health advice for businesses of all sizes, please click here

    Business Restart Checklist – click here

    Regional Business Pulse Check – click here

    The purpose of this survey is to help measure the impact of the COVID-19 pandemic on business in our regions.

    Ararat Business to Business Collaboration during COVID-19

    Ararat Rural City Council is asking businesses to register their interest in collaborating with other local businesses during this tough time around staffing and other initiatives. The information you provide will be confidential and not made available to the public. Please fill in our short two-minute survey - click here.