Ararat Rural City Council - COVID-19 (Coronavirus) arrangements

 

Reopening of Council facilities following the easing of Coronavirus restrictions

 

Ararat Rural City Council is working through the contingencies of reopening facilities and amenities that have been closed for the past nine weeks due to Coronavirus restrictions. The State Government recently announced that libraries, galleries, museums, fitness centres, playgrounds and skate parks could re-open in stages between now and late June, contingent on following health regulations and social distancing guidelines. Please CLICK HERE for more information on how things are progressing.

We understand the community is keen to start using our facilities again but Council needs to ensure processes and procedures are in place to keep the community and our staff safe as we re-open. This includes installing hand sanitiser stations and sneeze guards. Please keep an eye on our social media - Facebook, Twitter and Instagram - and the Council’s website www.ararat.vic.gov.au for updates around the re-opening of our facilities. We look forward to welcoming you back soon.

 

In the meantime, Council staff are still working and are ready to take your phone calls and answer your emails. To get in touch:

 

COVID-19 FINANCIAL HARDSHIP GUIDELINES AND APPLICATION FORM

To download a copy of Ararat Rural City Council's COVID-19 financial hardship guidelines and application form, please click here.

 

ARARAT COMMUNITY RELIEF CENTRE - CLICK HERE FOR MORE INFORMATION.

Ararat Rural City Council has established the Ararat Community Relief Centre to help residents if they have questions, concerns or needs during COVID-19 restrictions. The Centre is not a physical location to visit, but a telephone number you can call for help and advice. Our friendly staff will help put you in touch with people who can help.

 

CUSTOMER ENQUIRIES, QUESTIONS AND BILL PAYMENTS

Customer service at the 59 Vincent Street office has been modified with the office closed to the public. However, staff are still working and are available to answer calls and emails. Residents can email via council@ararat.vic.gov.au and telephone on 5355 0200 during office hours, Monday to Friday.

Residents can pay pet registrations, rates and other Council fees online through BPay or they can phone our staff on 5355 0200 to pay via credit card. Council is also taking cheque payments – please drop your cheques with a copy of your bill in an envelope into the mailbox at the front doors of the office at 59 Vincent Street, Ararat. Staff will mail out a receipt to you once payment is processed.

 

COVID-19 COMMUNITY UPDATE NEWSLETTERS

To download copies of the newsletter, click on the links below:

  • COVID-19 Community Update Newsletter 11 May 2020 - click here
  • Covid-19 Community Update Newsletter 22 April 2020 - click here
  • Covid-19 Community Update Newsletter 10 April 2020 - click here
CLOSED UNTIL FURTHER NOTICE

Gum San Chinese Heritage Centre

Ararat Regional Library

Ararat Town Hall

Ararat Gallery TAMA (Textile Art Museum Australia)

Ararat and Grampians Visitor Information Centre

Alexandra Oval Reserve including the Alexandra Oval Community Centre

No new campers permitted at Green Hill Lake Campground

Residents can still email via council@ararat.vic.gov.au and telephone on 5355 0200 with any enquiries or questions.

MODIFIED SERVICES

Transfer stations

Rural transfer stations will operate on reduced hours, opening on the days and times listed below:

  • Elmhurst - Sundays 1pm-4pm
  • Lake Bolac - Wednesdays 1-5pm; Sundays 1-5pm
  • Moyston - Sundays 2-5pm
  • Pomonal - Saturdays 1-4pm
  • Tatyoon - Saturdays 10am-12pm
  • Streatham - Sundays 10am-12pm
  • Willaura - Sundays 9am-1pm​​​​

Ararat Transfer Station will operate on reduced hours:

  • Sundays and Mondays - closed
  • Tuesdays to Fridays - 10am-1pm
  • Saturdays - 12pm-5pm

Meals on Wheels

This service will continue but will be staffed by Council staff members instead of volunteers.

Maternal and Child Health Service

Maternal and Child Health Nurses will be limiting in-person appointments as much as possible but are still available over the phone. Please phone the service on 5355 0224. You can also download a State Government fact sheet by clicking here.

Immunisation sessions to go ahead

Ararat Rural City Council's Maternal Child Health Service is going ahead with its free monthly immunisation sessions but there will be some modification due to COVID-19 restrictions:

  • The session is by appointment only, please phone us on 5355 0224.
  • Only 1 child and 1 carer can attend the appointment.
  • Please do not attend if you or your child are unwell - staff will check your temperature when you enter the building.
  • The service also has the flu vaccine available for 6 months to under 5 years.
  • Appointments will be at the MCH Centre in te East Grampians Community Health Centre, Girdlestone Street, Ararat.

Thanks you for your understanding. Stay Safe and well, everyone.

If you have any concerns, please do not hesitate in contacting our Maternal and Child Health Nurses on 5255 0224.

 

Community Care

Staff will be in constant contact with clients to ensure their health, wellbeing and safety are maintained

 

UNAFFECTED SERVICES

Kerbside waste collections will continue as normal

VICTORIAN GOVERNMENT DIRECTIVES

The Deputy Chief Health Officer (Communicable Diseases) has gazetted the directions outlined below under their powers in the Public Health and Wellbeing Act 2008. All Victorian councils are required by law to comply with both of these directives.

The Mass Gathering Direction includes the space requirement of one person per four square metres of floor space. Paragraph 9 provides clear definitions of mass gatherings and the current exclusions to the Direction. The Non-essential Business Closure Direction is designed to limit the spread of the coronavirus (COVID-19) virus.

Directions from Deputy Chief Health Officer (Communicable Disease) – Non-essential Business Closure Direction - to download this directive, click here.

Directions from Deputy Chief Health Officer (Communicable Disease) - Mass Gatherings Directions - to download this directive, click here.

LOCAL EVENTS AND FESTIVALS

Due to the Federal Government ruling that bans public gatherings, events and festivals, local event organisers will need to postpone anything planned in the coming six months. If you would like to discuss your events, please phone Council's Community and Event Coordinator Robyn Hemley on 0427 051 562.

BUSINESS SUPPORT

Council's Economic Development team is dedicated to working closely with businesses to cushion the blow in these difficult times and assist businesses to navigate the options available to them.  #Stongertogether 

For information links to access advice regarding funding and health advice for businesses of all sizes, please click here

Business Restart Checklist – click here

Regional Business Pulse Check – click here

The purpose of this survey is to help measure the impact of the COVID-19 pandemic on business in our regions.

Ararat Business to Business Collaboration during COVID-19

Ararat Rural City Council is asking businesses to register their interest in collaborating with other local businesses during this tough time around staffing and other initiatives. The information you provide will be confidential and not made available to the public. Please fill in our short two-minute survey - click here.